Frequently Asked Questions

I need help with:

SubscriptionRefundFree TrialPhonetic Transcription TranslatorPremium features: high-quality computer-generated audio and automatic translationGuest posts and link sharing

I bought the subscription, but I still see the message that I reached my limit!

First of all, please make sure that you are logged in on our website. At the top of the page, you should see the links My Account and Log Out instead of Log In and Sign Up. You may want to refresh the page in your browser to verify that the session is active.

Second, click on the link My Account - in the section Subscription Status you should see the type of subscription that you bought and the word active in green.

If you don't see it, please make sure that your payment went through:

1. If you paid with a credit card, use your online banking service and check whether there's a pending transaction from EasyPronunciation.com.
2. If you paid with PayPal, please check your email - PayPal sends an automatic message each time you make a payment.

If you see the transaction on your side, but not in your account on EasyPronunciation.com, then probably the payment system has not yet notified our website about your payment. Very rarely it may take up to 60-120 minutes. If 120 minutes after your payment your subscription is still not activated, please contact us.

If the subscription status is active, but you still see the message that you have reached your limit, please try using another web browser. Obviously, you will need to log in again.

Additionally you can try deleting all the cookies for our website. To find the instruction how to do it, make a Google search for "delete cookies for one site + [name of your browser]". After you do this, restart the browser and log in again.

If the problem persists please contact us. In your message please indicate:

1. that you see the transaction in your payment system (online banking, PayPal),
2. which two web browsers you have used,
3. which payment method you used (i.e. PayPal, credit card, etc.).

We will do our best to fix the problem as soon as possible.

Can I use your website on multiple devices, for example, my computer and my smartphone?

Absolutely! As long as your device has an active Internet connection, you can use our website on multiple devices.

Note that you are not allowed to share your login credentials with other people.

What is the advantage of the annual subscription?

Starting from November 14th 2023, buying annual subscriptions Basic or Premium has another advantage.

As long as you opt for the annual payment, the subscriptions Basic and Premium are automatically converted into a lifetime subscription of the lower level, if not renewed for the next year.

Basic	becomes lifetime subscription Starter when expired after 1 year
Premium	becomes lifetime subscription Basic when expired after 1 year

If you decide to take advantage of this offer and do not want to renew your annual subscription after the first year, please cancel it at least 7 days before its renewal date.

How do one-on-one meetings with the website founder work?

If you have an active premium subscription, once a month you can book a 15-minute one-on-one meeting with Timur, the founder of EasyPronunciation.com.

During this meeting I can help you:

• find and enable all the features of our website that are useful for YOUR specific language related needs. And believe me, EasyPronunciation.com is full of precious hidden gems! I can't wait to show them to you! :)
• get priceless practical tips and insights from the person who built the website and learned several languages himself;
• share your ideas and even get new website features created for YOU – we love developing our website for our clients' needs!

I am looking forward to our meeting with you!

To book the meeting please do the following:

1. Log in to the website.
2. Click on My Account.
3. Go to the section Subscription Status.
4. Click on One-on-one meetings with the website founder Timur.
5. Click on Book a meeting.
6. You will be redirected to my calendar where you can choose a time slot for the meeting. I do my best to accomodate people from different time zones.

One-on-one meetings are available in the following languages: English, French, Russian, Spanish.

Can I publish the link to my website on EasyPronunciation.com?

If you have an active premium subscription, you can publish the link to your website on EasyPronunciation.com. Your website can be a blog, a YouTube channel, a social media profile, etc.

EasyPronunciation.com is a high-authority site with more than 350,000 monthly visitors. Such a link will enhance your website's credibility and authority in the eyes of search engines.

To publish your link, follow these steps:

1. Log in to the website.
2. Click on My Account.
3. Click on Update my account.
4. Enter the link to your website and the link text (both fields are required).

The do-follow link to your website will appear on the page Our sponsors and will stay there for as long as your premium subscription remains active.

The page Our sponsors has a built-in pagination with 10 links per page.

The links are sorted by the length of the billing cycle. If you buy an annual subscription, the chances of your link being on the first page are higher.

You don't need to backlink to our website.

For now, we don't have any categories. We may add them in the future.

Note that your website should comply with Google Publisher Policies. For example, if your website doesn't respect copyright laws, it will be rejected.

Do you accept guest posts?

If you have an active premium subscription, you can publish guest posts in our blog.

As you may have guessed, certain conditions apply. :)

The content of your posts should be somehow related to language learning or linguistics. We don't accept any unrelated content. No exceptions.

You can publish a maximum of one guest post per month.

If you don't want to subscribe, but still want to publish a guest post, it's okay too. The price of one guest post will be the current monthly price of premium subscription in your country. We will ask you to send the money via PayPal.

Your post should be at least 250 words long and provide some useful information to the reader.

It's okay to promote your services or products, but your post should be relatively interesting to read, even if the reader doesn't use your services or products.

Each post will be individually approved for publishing. If your post is not accepted, we will provide feedback on how it can be improved.

Your post can include do-follow links to other websites. See the section Can I publish the link to my website on EasyPronunciation.com? for additional requirements for links.

If you add links, make sure they will work for as long as possible. For example, if you post a link to a limited-time offer, your link may stop working in a couple of weeks. In such a case, please add a redirect to some other page of your website. All the broken links (including 404 pages) will be completely removed.

Once your post is approved, we can allow only minor edits.

After your first post is published, the subscription fees become non-refundable. In other words, once your post goes live, you no longer qualify for the money-back guarantee.

If you have a weekly plan, you can publish your first post only 3 weeks after the date you first subscribed.

We accept the posts only in the following languages: Chinese, English, French, German, Italian, Japanese, Portuguese, Russian, Spanish.

If you want to publish guest posts, please contact us before subscribing. We will need to see an example of your post to confirm that it meets all the requirements.

Samples of guest posts: 1, 2.

The guest posts are published in our blog. If we approved your guest post for publishing, please provide us a valid email address and a username of your choice. We will create an account for you and you will be able to publish your guest post yourself using standard WordPress editor installed on our website.

How secure is my payment?

The security of your payment is very important to us.

We don't store your payment information on our website.

The data is sent over a secure HTTPS connection to our payment partner, where maximum protection of financial data is ensured.

I bought a subscription, but didn't receive any emails from you!

You didn't receive an activation code?

It may happen for several reasons:

• Our automatic message with activation code was blocked by spam filters. It doesn't depend on us. We would love to, but unfortunately we can't control all email servers on the planet Earth :).
• Occasionally, people make a typo in their email address.
• Your mailbox may be full and doesn't accept incoming messages. Please test your email before you contact us.

For security reasons you can't use an account with unconfirmed email.

If you haven't received an activation code, please contact us. We will be happy to activate your account manually and/or update your email address.

I bought a subscription and I need a receipt for my company/school/university!

Please log in on the website, then go to your account and click the link "Update my account".

In the field "Company" enter the name of your company or school and submit changes.

Go again to your account, scroll to the section "Billing History" and click on the printer icon.

Can I cancel my subscription anytime?

Absolutely! You can cancel it anytime, even the same day you bought it.

Your subscription will automatically renew until you choose to cancel it. When you cancel, we’ll stop billing you for the next billing cycle. You can keep using our website until the end of the billing period.

How can I cancel my subscription?

Recurring subscriptions (weekly, monthly, or annual)

Please follow the steps below to cancel your recurring subscription. Make sure you do that at least two days before the end of the billing cycle.

1. Log in to the website.
2. Click on My Account.
3. Click on Cancel my subscription.
4. Follow the instructions on the page.
5. Click on My Account again, and make sure that in the section Subscription Status you see Your subscription was canceled on YYYY-MM-DD. If you don't see this message, please contact us as soon as possible.

Note that if you paid by PayPal before October 2023 and canceled your recurring payments via the PayPal website, our system doesn't have access to this information. In this case, please disregard the message in your account about the date when your subscription will be renewed.

Lifetime access

Lifetime access is a one-time payment. In other words, you will never be charged again.

---

If your order is still eligible for a refund, please follow these steps to request a refund.

How can I change my subscription plan?

If you want to change your subscription plan, please check which situation below applies to you.

First-time orders

If your order is still eligible for a refund, please follow these steps to request a refund.

After receving a refund, you can subscribe to another plan.

Renewals

If it's been less than 7 days since your last order, please contact us. We will send you a refund for this order. Then you can subscribe to another plan.

Other situations

If your first-time order is not eligible for a refund or it's been more than 7 days since your renewal, follow these steps:

1. Cancel your subscription at least 2 days before the end of the billing cycle.
2. Wait until your subscription is expired.
3. Buy a new subscription.

Note that in this last case we do not refund the unused portion of your subscription.