Frequently Asked Questions
I need help with:SubscriptionRefundFree TrialPhonetic Transcription TranslatorPremium features: high-quality computer-generated audio and automatic translation
I bought the subscription, but I still see the message that I reached my limit!
First of all, please make sure that you are logged in on our website. At the top of the page, you should see the links My Account and Log Out instead of Log In and Sign Up. You may want to refresh the page in your browser to verify that the session is active.
Second, click on the link My Account - in the section Subscription Status you should see the type of subscription that you bought and the word active in green.
If you don't see it, please make sure that your payment went through:
- If you paid with a credit card, use your online banking service and check whether there's a pending transaction from EasyPronunciation.com.
- If you paid with PayPal, please check your email - PayPal sends an automatic message each time you make a payment.
If you see the transaction on your side, but not in your profile on EasyPronunciation.com, then probably the payment system has not yet notified our website about your payment. Very rarely it may take up to 60-120 minutes. If 120 minutes after your payment your subscription is still not activated, please contact us.
If the subscription status is active, but you still see the message that you have reached your limit, please try using another web browser. Obviously, you will need to log in again.
Additionally you can try deleting all the cookies for our website. To find the instruction how to do it, make a Google search for "delete cookies for one site + [name of your browser]". After you do this, restart the browser and log in again.
If the problem persists please contact us. In your message please indicate:
- that you see the transaction in your payment system (online banking, PayPal),
- which two web browsers you have used,
- which payment method you used (i.e. PayPal, credit card, etc.).
We will do our best to fix the problem as soon as possible.
The IPA phonetic translators don't work! What should I do?
First of all, please watch one of our video tutorials that show how to use the IPA phonetic translators:
- Cantonese Pronunciation Tool - Jyutping Translator
- Chinese Pinyin Translator and Pronunciation Dictionary
- English Phonetic Transcription Translator and Pronunciation Dictionary
- French Phonetic Transcription Translator and Pronunciation Dictionary
- German Pronunciation Tool - Phonetic Transcription Translator
- Italian Pronunciation Tool - Phonetic Transcription Translator
- Japanese Pronunciation Tool - Kanji to Romaji Translator
- Portuguese Pronunciation Tool - Phonetic Transcription Translator
- Russian Phonetic Transcription Translator and Pronunciation Dictionary
- Spanish Phonetic Transcription Translator and Pronunciation Dictionary
If a tutorial doesn't exist for the IPA translator that you use, watch any tutorial - the basic principles are the same.
The tutorials were recorded a while ago. Now you need to click on Transcription display options and then select the option transcription above each word to get the same result.
Please also be aware that if you are not registered you can only convert 25 characters per hour. If you want to increase your limit we invite you to support our website and buy a subscription.
Another important thing to pay attention to is to use the right phonetic translator for the right language. It may seem obvious, but sometimes people try to convert French text using Spanish translator and sure enough the result is not right.
If you have an account on EasyPronunciation.com, each time you convert a text to transcription we log this information. In order to see the list of all the converters you used recently, do the following:
- Log in on the website.
- Click on My Account and then go to the section Activity log.
- Click on Phonetic Transcription Translators.
We also highly recommend checking the spelling of your text before you submit it in the phonetic translator. It's especially important for languages that have letters with diacritics, such as ñ, à, ê, ç, etc.
If you type such letters yourself, make sure you use the correct keyboard layout. For example, type French text using French keyboard layout. There may be situations when two letters with diacritics may look similar (or even exactly the same!), but one will be considered as the correct spelling, and the other - not.
If you think that a particular word is not converted to phonetic transcription correctly, please do the following:
- find this word in a Wiktionary,
- still in Wiktionary navigate to the section with the right language - this is the way to double-check that you found the right word,
- copy-paste the word from Wiktionary to the phonetic converter on EasyPronunciation.com,
- compare the phonetic transcription obtained in such a way with what you get when you type the word yourself.
Here's the list of free websites where you can check the spelling of your text:check this section of our FAQ.
I want to copy the phonetic transcription to another program or print it!
All the phonetic translators on EasyPronunciation.com are 100% copy-paste friendly. If you want to copy the phonetic transcription to another program do the following:
On the page with the translator, click on Transcription display options. Select one of the options that are optimized for copy-pasting the results:
- transcription under each paragraph of text
- transcription under each line of text
- only transcription
After you submit your text, you may notice that words that can be pronounced differently depending on the context are color-coded:
- green (homographs)
- blue (pronunciation variants)
You can click on these words to choose the correct variant. Then you have two options:
- You can select and copy the text with your mouse. In this case the transcription will retain all the html-formatting. For example, the Chinese ping3 will still be ping3.
- Alternatively, you can click the button with the "copy" icon under the transcription to copy the results into the clipboard. In this case your transcription will be converted to plain-text format and you will lose the original html-formatting. For example, the Chinese ping3 will copied as ping3. For this reason, we suggest you choose the transcription type that doesn't require html-formatting.
Note that the button with the "copy" icon may be hidden. To make sure it is displayed, go to My Account ➔ Customize my experience and uncheck the option Hide the button Copy to clipboard.
If you work with spreadsheet software, such as LibreOffice Calc, you may want to have your words (or phrases) in one column and their phonetic transcription in another column. In this case on the page with the translator:
- for the setting Transcription display options choose the option only transcription,
- for the setting Each new line will start with choose the option line break,
- submit your text,
- use one of the two options above to copy-paste the transcription.
When you paste the phonetic transcription in your spreadsheet software, each transcription will go into a separate cell.
Sometimes you may need a PDF document with the phonetic transcription. Here's how you can do it:
Select the option to display "transcription above each word". After you submit the text, click the button "Print-friendly version". In your web browser do what you would normally do if you wanted to print the current page. Select destination "Save as PDF".
Note that in some languages, when you copy-paste the result into another program, the words may not wrap or may be broken in the middle. This may be due to your web browser or the program where you want to paste the result. In this case we suggest you try the following:
- use another browser and/or word processing software,
- try both ways to copy-paste the results described above,
- first copy-paste the results into a plain text editor, such as Sublime Text. Once you see that the text looks fine, select it in the plain text editor and copy-paste into your program.
Phonetic transcription symbols are not displayed correctly in my browser!
First, make sure to use the latest version of your web browser. We highly recommend using Google Chrome or Safari. Unfortunately, we cannot offer support for other browsers.
Second, double-check that the text encoding of the page is set to Unicode (UTF-8).
Still not displaying correctly? On certain mobile devices and some operating systems some symbols may still not look very nice or not be displayed at all. Please try using another device or contact us to report these errors.Please also check this section of our FAQ.
I want to download the phonetic translator on my computer or mobile device!
In the near future we don't have plans to create a downloadable version of our phonetic translators.
The algorithm is incredibly long and complicated and that would require a huge investment of money.
We prefer to invest in proofreading and expanding the database with phonetic transcriptions and record more words by professional voice-over artists.