Frequently Asked Questions

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What is your refund policy? How can I request a refund? How long does it take to receive a refund?

What is your refund policy?

All subscriptions are covered by the money-back guarantee. The length of the guarantee period is indicated in the following table:

Weekly subscription 7 days
Monthly subscription 30 days
Annual subscription 90 days

We want to be the best, so if you request a refund, we kindly ask you to provide us with at least a short feedback on how we can improve.

How can I request a refund?

Please follow these steps to request a refund:

  1. Log in to the website.
  2. Click on My Account and then go to the section Billing History.
  3. If an order is eligible for a refund, you will see a button Request a refund near it. Click this button.
  4. Follow the instructions on the page.

How long does it take to receive a refund?

Payments made with a credit card

Depending on the bank's processing time, it can take up to 5-10 business days for the refund to appear on your card statement.

Sometimes a refund may be processed as a "reversal". If after ten business days you still don't see a refund, please look for the original charge on your bank statement. If you do not see the charge on your statement, it was reversed and the refund is complete.

If you still do not see a credit and still see the original charge after ten business days, please reach out to your bank for more information.

Occasionally you may see some strange transactions during the time when your bank processes the refund. Please disregard them. You really need to wait 5-10 business days to get your refund.

Payments made with PayPal

It may take up to 30 days for the refund amount to appear on your card statement.